KYC (Know Your Customer) and AML (Anti-Money Laundering) are processes designed to verify the identity of users and prevent illegal activities like fraud and money laundering. They ensure that financial services are secure and compliant with global regulations.

We aim to make transactions as seamless as possible, but in some cases, we may ask you to pass a verification procedure. We know the process can feel inconvenient, but every step helps make the crypto space safer and more secure for everyone by keeping bad actors at bay. Rest assured, BaltEX treats every KYC case with the highest priority and works hard to resolve any issues as quickly as possible.

You might be asked to complete KYC if: - Your transaction didn’t pass our risk management system’s checks. - The transaction involves high-risk regions. - There are high-risk patterns in your activity.

To complete KYC, you may need to submit: - Your email address. - Proof of identity (e.g., passport or driver’s license). - Proof of address (e.g., utility bill or bank statement). - Source of funds (e.g., details about where the funds came from).

By completing KYC, you're helping us keep everything secure for you and the rest of the community. It’s all about preventing fraud, ensuring smooth transactions, and staying compliant with global regulations. Your safety is our top priority!

Absolutely! We use top-notch security measures to encrypt and protect your personal data. It’s stored securely and only used for compliance purposes. You can learn more about how we protect your data in our Privacy Policy.

If you choose not to complete KYC, we’ll usually offer a refund to the address (or addresses) you made the deposit from, minus any network fees. However, in certain cases, we can’t process the refund until the KYC process is fully completed or the review is finished. We’re actively working with agencies and regulators to make the crypto space safer and more transparent for everyone. Since we’re not the only ones involved in these checks, we can’t provide an exact timeline for when everything wi...

Once you provide the necessary documents, the verification process usually takes 24–48 hours. If the information is incomplete or requires additional checks, delays may occur.