BaltEX can process refunds under certain circumstances. Unfortunately, due to the specifics involved, we cannot provide a definitive list of situations where a refund is guaranteed.
In some cases a refund is impossible:
- The order is finished, and the exchanged funds are on chain.
- The order passed the exchange stage partially or completely.
- Deposited amount is less than our network fee for the corresponding asset.
Always make sure to check in with our support team to find out if we can issue a refund for your exchange.
Important! By default, your refund will be issued to the address from which we received the funds.