How can we help?

How do I create an exchange?

This article provides a step-by-step guide on how to create and complete a cryptocurrency exchange on Baltex.io. It covers selecting cryptocurrencies, entering amounts, providing recipient and refund addresses, reviewing transaction details, sending funds, and receiving the exchanged coins. Additional tips on fees, security, and support are also included to ensure a smooth and secure trading experience.

Does BaltEx require registration?

BaltEX doesn’t require any registration. We are a non-custodial platform that does not rely on mandatory accounts. AML/KYC BaltEX uses an automated risk management system to check all transactions and stop ones that are deemed suspicious. Each case is considered individually. According to European AML directives, KYC regulations and platform requirements, if your exchange is stopped for verification, we will ask you to provide certain documents. Please check the article on KYC for more informa...

Does BaltEX have limits on exchange amounts?

There are no limits for cryptocurrency exchanges on BaltEX. However, the blockchain itself sets network fees for each transaction to be carried out successfully. The amount you send to us must be sufficient to cover all the blockchain fees. When you are creating your exchange, if you enter an amount that we will not be able to process, you will be notified.

Can I receive a refund?

BaltEX can process refunds under certain circumstances. Unfortunately, due to the specifics involved, we cannot provide a definitive list of situations where a refund is guaranteed. In some cases a refund is impossible: - The order is finished, and the exchanged funds are on chain. - The order passed the exchange stage partially or completely. - Deposited amount is less than our network fee for the corresponding asset. Always make sure to check in with our support team to find out if we can i...

How fast will my exchange be completed?

The exchange process speed depends on the currency network speed, especially how long it takes to confirm your deposit in the blockchain. Most exchanges take just a few minutes to complete. If the transaction amount is large (over ~1 BTC or equivalent), the processing may take more time. Also, the quickness of the exchange process depends on the fee you indicate while sending your coins. The higher it is, the faster the exchange will take place. Please note that it may take a while (generally ...