If you need assistance, you can reach our support team through the chat on our website or via email support@baltex.io. Our team is available to help resolve any issues and answer any questions regarding your exchange. To help us assist you quickly, please provide: - Transaction ID - Deposit and recipient wallet addresses - Amount sent and received - Any error messages or details about the issue

BaltEX processes transactions automatically, and refunds are only possible in certain cases, such as incorrect deposit amounts or failed exchanges due to network issues. Refunds are subject to network fees and will be processed according to our policy.

If your exchange is stuck due to technical problems, it could be caused by temporary service disruptions, network issues, or maintenance on BaltEX or its liquidity providers. These issues are typically resolved quickly, but if your transaction has been pending for an unusually long time, check for updates on our official channels. How can I find out about maintenance or service outages? We announce scheduled maintenance and any known service disruptions on our official website and social media...