If your exchange is stuck due to technical problems, it could be caused by temporary service disruptions, network issues, or maintenance on BaltEX or its liquidity providers. These issues are typically resolved quickly, but if your transaction has been pending for an unusually long time, check for updates on our official channels.
How can I find out about maintenance or service outages?
We announce scheduled maintenance and any known service disruptions on our official website and social media pages. If you suspect an outage, check these sources for updates or contact our support team for confirmation.
Will I get my funds back if there is a system failure?
Yes, if a system failure prevents your exchange from completing, BaltEX will ensure that your funds are either processed correctly once the issue is resolved or refunded to your original wallet minus any applicable network fees. If you experience any issues, reach out to our support team with your transaction details for further assistance.